How Apex Membership billing, visits, skips, winter and cancelling work.
- 1. Plans
- 2. Starting a membership
- 3. Billing
- 4. Scheduling visits
- 5. Skips, missed visits and credits
- 6. Winter (December 15 – March 1)
- 7. 3-month minimum and cancelling
1. Plans
- Apex Membership gives you regular visits at a lower price per visit. You choose what each visit covers (Wash, Interior, or Wash + interior), how often (monthly, every 2 weeks, or weekly), and your vehicle size. Your plan and monthly price are shown before you sign up and in your account.
- Members also get 10% off add-ons and priority on weekend times.
- Our general Terms of Service also apply to memberships.
2. Starting a membership
- A membership starts after a qualifying detail, so every visit starts from a clean slate: Wash plans after an Exterior or Full Detail; Interior plans after an Interior or Full Detail; Wash + interior after a Full Detail.
- You must sign up within 14 days of your qualifying detail.
- A card on file is required for memberships. You can pay for your qualifying detail any way you like; if you paid in person, you have 14 days to add a card in your account.
3. Billing
Recurring charge authorization. When you sign up, you authorize Apex Detailing LLC to charge your card on file the monthly price shown plus New Jersey sales tax (currently 6.625%), starting one month after your qualifying detail and on that same date every month, until your membership ends as described below. Your bank statement will show Apex Detailing. We'll email you a receipt for each charge.
- If the date doesn't exist in a month (like the 31st), we bill on the last day of that month.
- We may change membership prices with at least 30 days' notice by email. You can cancel before the new price applies, subject to the minimum term below.
- Failed payments. If a charge fails, we'll retry it and email you. Visits are paused until the balance is paid. If it stays unpaid, we may end the membership; amounts already owed are still due.
- You can't remove your card while your membership is active, but you can replace it with another card anytime in your account.
4. Scheduling visits
- You pick your visit times in your account from our open times.
- Each monthly payment covers the month that starts on that charge date. Your first visits can be booked once your first monthly payment goes through, one month after your qualifying detail.
- Visits are for the vehicle on your plan. Visits don't roll over to later months, except for credits described below.
5. Skips, missed visits and credits
- If we cancel a visit (our scheduling, illness, or weather), you get a full credit, or a refund if you prefer.
- If you skip with at least 48 hours' notice, you get a 50% credit for that visit.
- If you skip with less than 48 hours' notice, or we arrive and can't do the visit (no access, no water or power we were told would be available), no credit is given.
- A skipped visit counts as used for that month, so it can't be rebooked. The credit takes its place.
- Credits are applied to your next monthly charge.
6. Winter (December 15 – March 1)
- We only do interior work from December 15 to March 1.
- Wash plans pause during this time and aren't billed.
- Wash + interior members get interior visits during this time and are billed at the Interior plan price.
- Interior plans continue as normal.
- Paused time doesn't count toward the 3-month minimum.
7. 3-month minimum and cancelling
Every membership has a 3-month minimum: three monthly payments.
Cancelling during the first 3 months
You can request to cancel anytime in your account. You choose one of these:
- Before your first monthly charge, you can cancel for free.
- Finish your 3 months: you keep your visits, the remaining monthly payments in your first 3 months are charged as usual, and your membership ends automatically after your third payment. No fee.
- Cancel now: no more monthly charges, and you pay a one-time cancellation fee equal to 50% of the monthly payments left in your 3-month minimum. No sales tax is added to this fee. You can still use visits you've already paid for until the end of that month. For example, if you cancel after your first payment, two payments are left, so the fee is one month's price.
After 3 months
- Cancel anytime in your account, no fee. Cancelling stops future charges; your membership stays active through the period you've already paid for.
- You can also pause for up to 3 months and keep your current price. The pause starts after the month you've already paid for, so you keep those visits.
Questions about your membership: contact@apexdetailingoc.com or (732) 206-7084.