The short version: we'll show up when we say, tell you the price before we start, take care of your car, and make it right if something isn't. Here are the details.
- 1. Agreement
- 2. Booking and scheduling
- 3. Changes, cancellations and no-shows
- 4. Prices and estimates
- 5. Payment
- 6. Your vehicle
- 7. If something isn't right
- 8. Damage claims and our liability
- 9. Questions about a charge
- 10. Photos
- 11. Your account
- 12. Text messages
- 13. General
1. Agreement
These Terms are an agreement between you and Apex Detailing LLC, a New Jersey limited liability company ("Apex", "we", "us"). When you book a detail, sign up for Apex Membership, create an account, or check "I agree" on our site, you agree to these Terms, our Membership Terms (if you're a member) and our Privacy Policy. If you don't agree, please don't book.
You must be at least 18 and the owner of the vehicle, or have the owner's permission, to book.
2. Booking and scheduling
- When you book online and get a confirmation with a booking code, your time is reserved.
- We're mobile. You confirm you have permission for us to work at the address you give us (for example, your driveway, or your landlord or HOA allows it).
- Water and power. Exterior and Full Details need an outdoor water spigot and an outlet we can reach (an indoor outlet is fine if we can run a cord outside). Interior details need an outlet. If we arrive and can't get water, power or access to the vehicle, we may have to reschedule.
- Job lengths are estimates. Heavily soiled vehicles can take longer.
- We may reschedule for weather, unsafe conditions, illness or emergencies. If we do, we'll contact you as soon as we can and help you pick a new time at no cost.
3. Changes, cancellations and no-shows
- You can reschedule or cancel for free up to 24 hours before your start time using the link in your confirmation email or your account.
- Within 24 hours, please text or call us at (732) 206-7084.
- If we arrive at the scheduled time and can't do the job (no one there to unlock the vehicle, no water or power we were told would be available, or the vehicle isn't there), we may require a card on file or a deposit for future bookings.
- Apex Membership visits follow the skip and credit rules in our Membership Terms.
4. Prices and estimates
- Prices on our site are starting prices for a vehicle in normal condition, by vehicle size (Sedan, SUV, Truck / 3-row).
- Launch pricing applies to a customer's first detail only. Later details are billed at regular prices.
- A travel fee applies outside our usual service area and is shown before you book.
- Sales tax. Our prices don't include New Jersey sales tax (currently 6.625%). We add it to your bill and show it on its own line on your estimate and receipt. Tips aren't taxed.
- Final price. If your vehicle needs more than the package covers (for example heavy pet hair, heavy stains or odors, or extreme dirt), we'll tell you the final price before we start. You can approve it, choose a different package, or cancel at no charge. We never add charges after the work is done that you didn't approve.
- Prices can change. Changes don't affect a booking that's already confirmed.
5. Payment
- Payment is due when the detail is done. You can pay by card on file, by card in person, by cash, or with a payment link we send you.
- Card on file. If you choose card on file, you authorize Apex Detailing LLC to charge that card for the final price you approved, plus any travel fee and New Jersey sales tax, after the detail is done, and any tip you choose to add. Cards are stored securely by our payment processor, Square. We never see or store your full card number.
- If a payment fails, we'll ask you for another payment method. Unpaid balances are a debt you owe us. If an invoice stays unpaid after reasonable reminders, we may use a collection service or small claims court, and you agree to pay reasonable costs of collecting it where the law allows.
- Tips are never required.
6. Your vehicle
- Please remove valuables and personal items before we start. We're not responsible for items left in the vehicle, and we may need to move items to clean.
- Walk-around and photos. Before we start, we look over the vehicle and may take photos to record its condition. Tell us about any damage, loose parts, or areas you're worried about.
- We're not responsible for pre-existing damage or conditions, including: chips, scratches, swirls and dents; failing or thin paint or clear coat; loose, brittle or damaged trim, emblems or moldings; aftermarket parts, wraps, tint, film, and coatings; worn, torn or sun-damaged interiors; and electrical or mechanical issues.
- Some stains, odors and scratches can't be fully removed. We'll always do our best and tell you what to expect.
- Engine bay cleaning carries a small risk on older or already-faulty electrical parts. We use care and avoid sensitive components, but we're not responsible for pre-existing faults.
7. If something isn't right
We do a final walk-around with you. If something isn't right, tell us then, or within 48 hours by email or text with photos, and we'll come back and fix the areas the package covers at no charge. This is our first remedy for quality concerns.
8. Damage claims and our liability
- If you believe we damaged your vehicle or property, contact us within 48 hours of the detail with photos so we can look at it in person.
- If we caused the damage through our negligence, we'll repair it or pay the reasonable cost to repair it.
- To the fullest extent the law allows, we are not liable for indirect or consequential losses (such as rental cars, lost time or lost income), and our total liability for any claim is limited to the cost to repair the damage we caused. Nothing in these Terms limits liability that can't be limited under New Jersey law.
9. Questions about a charge
If you have a question or problem with a charge, please contact us first at contact@apexdetailingoc.com or (732) 206-7084. We'll respond quickly and make it right if we made a mistake, usually faster than a bank dispute. If you dispute a charge with your bank, we'll share our records with your bank, including your booking, your agreement to these Terms, emails we sent you, job times, photos and receipts.
10. Photos
We may take before and after photos for our records and to protect both of us. We only use photos of your vehicle in our marketing (website, Instagram, TikTok) with your permission, and we hide license plates and anything that shows your address.
11. Your account
You sign in with a one-time code sent to your email (or phone). Keep access to your email and phone secure. You're responsible for bookings made through your account. Tell us right away if you think someone else has accessed it.
12. Text messages
If you opt in, we'll text you about your bookings: confirmations, reminders, updates and sign-in codes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Opting in is not required to book. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your number.
13. General
- We may update these Terms. The version you agreed to applies to bookings you already made; the updated version applies to new bookings. We'll show the date at the top.
- These Terms are governed by the laws of the State of New Jersey. Disputes will be handled in the courts of Ocean County, New Jersey, including small claims where it applies.
- If part of these Terms can't be enforced, the rest still applies.
- Contact: Apex Detailing LLC, Brick, NJ · contact@apexdetailingoc.com · (732) 206-7084.